Responsible Gaming at bdtjil

At bdtjil, we believe that responsible gambling is not just a regulatory checkbox — it is a core part of who we are as a platform. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond, and we take seriously our duty to ensure that the experience we provide remains fair, transparent, and safe for everyone.

Gambling is a form of entertainment. Like any form of entertainment, it works best when it is approached with clear boundaries, a realistic mindset, and an awareness of its risks. The vast majority of our players enjoy cricket betting, live casino games, and slots as a leisure activity without any difficulty. However, we recognise that for some individuals, gambling can become problematic, and we are fully committed to helping those players take back control.

This page explains the protective tools available on your bdtjil account, how to identify early warning signs of problem gambling, and how to get help if you — or someone you care about — needs it. All of these tools are available free of charge and can be activated at any time through your account settings or by contacting our support team.

Deposit limits are one of the most effective tools for keeping your gambling within budget. When you set a deposit limit on your bdtjil account, you choose a maximum amount — in Bangladeshi Taka — that you are permitted to deposit within a selected time window.

bdtjil supports three limit periods:

• Daily limit: Resets every 24 hours from the time the limit was set;
• Weekly limit: Resets every 7 days from the time the limit was set;
• Monthly limit: Resets on the same calendar date each month.

Important: When you reduce an existing deposit limit, the change takes effect immediately. When you increase a limit or remove one altogether, a mandatory 7-day cooling-off period applies before the change becomes active. This asymmetry is intentional — it gives you time to reconsider a decision made in the heat of the moment.

If you feel that you need a longer break from gambling, bdtjil offers both short-term cooling-off periods and longer-term self-exclusion. These tools are available at no cost and can be activated without requiring approval from our team.

The minimum age to hold a bdtjil account and participate in any form of gambling on the platform — including live casino games, cricket betting, slots, and fishing games — is 21 years old. This requirement applies to all players regardless of their location within Bangladesh.

We take several steps to enforce this requirement:

• Date of birth is collected at registration and must be accurate;
• Identity documents (National ID card or passport) are requested during KYC verification, and the age on those documents must confirm the player is 21 or older;
• Any account where the player is found to be under 21 is closed immediately, winnings are voided, and deposits are returned;
• Players who suspect a minor is using their account or device should contact us immediately to apply an account lock.

If you share a device with a younger family member, we strongly recommend enabling password or biometric locks on your device and logging out of your bdtjil account after every session.

The players who enjoy gambling most are those who treat it as one leisure activity among many — not as a primary source of income or a way to escape stress. Here are the principles that bdtjil encourages every player to follow:

• Set a budget before you start — decide in advance the maximum amount you are willing to spend in a session and stick to it, regardless of whether you are winning or losing;
• Only gamble with money you can afford to lose — never use funds that are needed for rent, household bills, groceries, school fees, or other essential expenses;
• Take regular breaks — step away from the screen periodically; playing for long, uninterrupted stretches impairs decision-making and often leads to poor wagers;
• Never chase losses — if your session has not gone your way, accept the outcome and stop. Chasing losses is the single most common behaviour that leads to problem gambling;
• Balance gambling with other activities — enjoy cricket matches at Sher-e-Bangla National Cricket Stadium, spend time with family and friends, and maintain other hobbies;
• Do not gamble when you are emotionally distressed — decisions made under stress, grief, anger, or intoxication are rarely sound ones;
• Be honest with yourself — review your deposit and betting history regularly to get an accurate picture of your gambling activity over time.

If you are concerned about your own gambling habits, or if someone close to you seems to be struggling with problem gambling, please reach out. You do not have to be in crisis to ask for support — early conversations are far more effective than waiting until the problem escalates.

bdtjil's support team is available 24 hours a day, 7 days a week. To activate self-exclusion, adjust limits, or discuss your account, contact us at:

When contacting us, please include your registered account username or email address so we can locate your account and act promptly. All responsible gaming requests are handled with complete confidentiality by a dedicated member of our team.

For more general guidance on problem gambling and support resources, we also encourage players to speak with a trusted family member, a community health worker, or a counsellor. Seeking help is a sign of strength, not weakness.